1 Message
Technician never showed up x2
I’ve been a customer for many many years. I just bought a new home, and I wanted to continue to have Xfinity as my service, but the process has been a pain. I went to the local Xfinity store twice, and they told me a technician should be out here in 2-5 days. It’s been almost three weeks now. I then contacted Xfinity via phone, and they told me to go to the Xfinity store. I probably won’t be going a third time and will have to make the switch over to gloFiber.
XfinityKei
Official Employee
•
1.4K Messages
13 days ago
@user_bfse8z I'm sorry to hear about those missed appointments. As a friendly reminder we always send out emails confirmations for service appointments. You can also use our famous website at https://www.xfinity.com/overview or use our free XFINITY App to log in and see any appointments you have. Our team can help review those appointments to see what's going on to resolve your service concerns. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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