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user_jawlk0
1st Topic

1 Message

Friday, March 21st, 2025 10:31 PM

Terminate my account

I am trying to terminate my xfinity account so I can buy one on my own but a xfinity worker told me I have to deactivate the account I currently have from my location so I can setup a new one 

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Updated 

10 days ago

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XfinityRaul

Official Employee

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1.9K Messages

29 days ago

Hello, @user_jawlk0. Thank you for reaching out to us via Forums figure out the correct process. Can you please elaborate what you're trying to accomplish?

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user_4vcw26

1 Message

I want to deactivate my account and continue to make payments on my past due bill

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10 days ago

0

XfinityLinda

Official Employee

 • 

1.7K Messages

@user_4vcw26 Thank you for connecting with us about your billing concerns. We're happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 days ago

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