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user_m378in
1st Topic

Visitor

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5 Messages

Tuesday, September 16th, 2025

Terminate my service

You did not show up today with no

communication. I want to terminate my service. I am not supporting a company who does not care about their customers. You should be ashamed. 

Question

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Updated 

6 hours ago

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XfinitySean

Official Employee

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102 Messages

14 hours ago

Hi there user_m378in, thanks for reaching out through our community forums! I'm sorry to hear one of technicians didn't get out to you from the sounds of things. I fully understand why you'd be upset. You've come to the right place for help! We'd be more than happy to assist in any way we can to try to make this right for you. Please send us a direct message with your full name, name on the account (if different), and full service address, and we'll get started.

To send a direct message, please click on the chat icon in the top-right corner • of the screen, and select "Xfinity Support" to initiate a live chat. 

• Click "Sign In" if necessary

• Click the "direct messaging" icon or https://comca.st/3J0ir1l

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send

 

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user_m378in

Visitor

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5 Messages

I have called multiple times and nobody can help me after spending hours on a call. Why can you do anything different? 

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14 hours ago

0

XfinityQuemekia

Official Employee

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542 Messages

I can only imagine what the day has been like for you, especially waiting around for a technician that didn't show up. We like to work with you more to work on our next steps. To understand more of what may be going on with your services/account, we'll need to access your account. This requires you to direct message us to keep your personal information private @user_m378in.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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13 hours ago

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user_m378in

Visitor

 • 

5 Messages

So are you saying that you have the power to get a technician out this morning whereas the people on the phone could not? That is the only solution. You force a customer to have a technician come out when you move but the technicians do not show up and then you get pushed behind other customers. I am now three days past on original appointment, how is that fair? There is no fair system in place based on my experience. 

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7 hours ago

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