Good Morning, @user_v2p33m! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your billing, it certainly is not what we want for our customers. I would be happy to help with all the billing details, and ensure your services are set going forward. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
Sick and tired of being lied to. We agreed to unlimited data but have been billed for hundreds of dollars of going over data. What’s the point of unlimited data then? Then once we cancel our services we are double billed for not only”one time charges” but also for the prior month we already paid for bringing our bill to over $220. [Edited: "Language"] ridiculous.
@XfinityAdrienne I did exactly as you requested and still have not received a response or been offered a resolution. You should be honest and respectful to your customers.
@user_v2p33m we have replied in you private message and apologize for the delay.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAdrienne
Official Employee
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1.5K Messages
26 days ago
Good Morning, @user_v2p33m! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your billing, it certainly is not what we want for our customers. I would be happy to help with all the billing details, and ensure your services are set going forward. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_v2p33m
Visitor
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5 Messages
26 days ago
I did send a Direct Message as instructed - still have not heard anything back from anybody. Absolutely terrible!!!
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