Visitor
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3 Messages
Terrible Customer Service, Close My Account
Hello I have tried numerous times to cancel my account. I have not used Xfinity’s services since February so it’s impossible that I owe over $300 and I keep being billed more money every month. I’ve been trying to rectify and/or close this account since I was INCORRECTLY charged $192. I had to dispute this with my bank.
Every customer representative I’ve spoken to has been incompetent. Either they hang up on me, send me a revised monthly bill of $70 I didn’t ask for, try to force me to pay the astronomically incorrect bill, or don’t provide me the information I need to cancel my account. I was finally just informed today (by another agent who hung up on me) that the price to cancel my contract (which I want out of right now) is $110.
I want a corrected bill with the $110 cancellation fee so that I can finally be dive with this. I am NOT interested in a new plan and will return the modem.
EG
Expert
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113.2K Messages
20 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySean
Official Employee
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89 Messages
18 days ago
Hi user_RH20! Sorry you haven't been able to get your account disconnected. I'd be more than a little upset if I was being charged for something I hadn't used for several months. We'd be more than happy to take a closer look and see what we can do to get this fixed for you. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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