Terrible Customer Service Experience

I just had one of the worst experiences with Xfinity phone support. I spent over an hour on the call and got absolutely nowhere. The automated system is beyond frustrating — it keeps asking endless questions and makes it almost impossible to reach a real person. When I finally did, the agent couldn’t even complete a simple task like activating my new SIM card. I tried calling back, but it’s nearly impossible to reach a real person again. I’m extremely disappointed and exhausted after this whole process.

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XfinityJorge

Official Employee

•

2.6K Messages

15 days ago

Linoe Hey there! Thank you so much for using our Xfinity Support Team over our Forums. You came to the right place for help and we are here to make this right for you. We assure you this is not the experience we want you to have while trying to get help and we got your back. In order to get started can you send us a DM with your full name and service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

(edited)

0

Customer Service

Linoe

Terrible Customer Service Experience

XfinityJorge

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