Terrible customer service

Well, last week my wife and I, diamond level what ever that really matters, upgraded our Apple phones models 12 and 15 to the 17 pros. We also upgraded our Apple Watches 11 42 and 46 mm. This is where it goes down hill. My wife’s phone and watch configured and paired perfectly, mine did not. I spent the next 4 days on the phone with xfinity support (4) ecm tickets and a total of about 6 hours working with xfinity techs on the phone and in the local office. They never could get the watch to work on setting up the eSIM. The 2nd time I was in the office they said we need to replace your watch but it has to have this safety feature turned off and that takes an hour. Let’s do that and I’ll come back the next day. I come back the next day and now they need the box to send it back, I’ll come back the next evening. I come back the next evening and now they tell me that because the promo has expired that for me to replace the watch I was going to have to pay full price. I said there are tickets in my file that show it has never worked properly. It’s not even 5 days old. That’s your only option or you can just return it. I turned it in.

first time for the replacement they should have said something about needing the box. The first two times there appears to be no issue with the promo and if it was on a time restraint they could have told me that and I would have made other arrangements.

the last tech finally to the watch and box and said have a good evening. I was fit to be tide. It situations like this that will keep me from referring someone to come to xfinity. Even on our phone’s I have to reset the network almost daily and the techs will say with a smile, was it cloudy, no not really. I do computer IT for a living and this has been the poorest excuse for customer service that I have ever seen.