Visitor
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1 Message
Terrible experience, false promises
I had Xfinity home Internet and the customer service I received was awful throughout my entire service period. I had joined because I was promised a promotional rate however every month they would bill me for the entire amount without the promotion I had to call customer service every single month to get my bill corrected and deal with long hold times and representatives who had no idea what was going on. They also messed up my bill and put me in collections without even telling me. I had given them access to my bank account and they were automatically withdrawing the funds every month which was our agreement however when I went to the store and canceled my service they told me my balance was all squared away and that I owe nothing but months down the road I see they put me in collections for an unpaid bill amount for 1 month. They had access to my bank the entire time they never told me they were going to stop withdrawing funds and never notified me of the outstanding amount. This has negatively impacted and done damage to my credit score during a horrible time when I am looking to apply for a mortgage. Additionally when I contacted their collections agency Eastern Account Systems they were very rude to me and after I told them my story their reply was “well that’s just how it is”. This is no way to do business or treat your customers. I would highly advise reconsidering before you do business with this company and look elsewhere or you too could suffer as I did and still am.
XfinityPaula
Official Employee
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1.9K Messages
11 days ago
Hello user_5n1z8t Good morning to you, and thank you for reaching out to us on our Xfinity Forums. I'm sorry to read of the trouble created when your account was closed and a balance was sent to collections. Like you, I listen to what the agent tells me when I am making changes to my account, so I am sorry that they lead you the wrong way. A final statement should have also been sent by postal mail to break down the final charges and prorated credits if the change was made during a billing cycle.
I would love to help out and ensure that we have the account completely corrected and that a notice is sent to the collection team to update the debt. I know how important your credit history is especially when working to buy a home.
Can you please send us a direct message with your name and the service address?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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user_kdarqc
Visitor
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2 Messages
11 days ago
I am looking forward to the time very soon when I can quit xfinity and find a provider that actually has customer service. I need to reach a human to resolve my question.
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