TERRIBLE INDIAN CALL CENTER

I called to cancel services at two addresses on sept 18. service was only cancelled on one address. I have been on the phone for 6+ hours today with the most unprofessional people I've ever met. In all of my years, I have never had customer service employees lie to me, yell at me, hang up on me, say something and then tell me I'm hearing voices. (this actually happened). I just want to be done with Xfinity and get my money back for things I was not charged for.

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XfinityThomasA

Official Employee

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2.9K Messages

22 days ago

user_qn94h4 - Thank you for your feedback. This is not the expience we want for anyone and we'd appricate the oppunrity to help in every way we can. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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Customer Service

user_qn94h4

TERRIBLE INDIAN CALL CENTER

XfinityThomasA

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