Visitor
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1 Message
Terrible reliability
We’ve had exactly the same experience another user described above. Yesterday on 9/29/25 Comcast scheduled work in our area to “improve” our internet service and we lost service for a day. Then they texted to let us know that the work was complete and service has been restored. Since then, we’ve had five outages in two days! This company does very poor quality work and provides terribly unreliable service with poor customer support. I’m planning to switch away as soon as I can. Time this monopoly came to an end.
XfinityChristy
Official Employee
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2.4K Messages
25 days ago
The work completed on 9/29/25 was a significant upgrade to your local network, designed to provide more stable and faster service long-term. Unfortunately, after a major upgrade, our local technical teams often need additional time to fine-tune the system and perform necessary adjustments. The multiple disconnections you’ve seen over the last two days are likely a direct result of our team actively working on these final, critical adjustments.
It is possible that you may experience intermittent, brief disruptions over the next few days as our technicians complete this stabilization work. We are working diligently to stabilize the service so that you receive the reliable connection you deserve.
Thank you for your patience as we complete this critical phase. I've set a reminder to check in with you on Monday. If the service disruptions are still happening then, we can immediately open a specific ticket for your address. In the meantime, if you feel this is more than just a brief disruption, please reply and let me know so we can investigate your specific address right away.
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XfinityBenjaminM
Official Employee
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2.5K Messages
20 days ago
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