Visitor
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3 Messages
Terrible service and a terrible product
I have never experienced worse service than I have from Xfinity. It’s amazing that you still manage to remain in business, but I suppose it’s because you have market exclusivity in this area.
I have lost track of the number of times that my home internet has been interrupted. During work at my home office, during movies, meetings, etc. AT&T is a vastly superior company that delivers substantially better customer service and a consistently functioning product, unlike Xfinity. I’m sick of paying for something that frequently doesn’t work, then not being able to get a customer service HUMAN on the line because your automated systems loop you into prompts over and over and over. The minute I can find a suitable alternative, I am dumping Xfinity.
EG
Expert
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113.2K Messages
1 month ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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3.6K Messages
1 month ago
@user_emd97r I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate your extended amount of loyalty, and I want to be sure we can get everything figured out for with your bill down to making sure your service is working and performing as it should be. Please send me a direct message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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