1 Message
Terrible service!!!!!!
This is the worst company ever!!!!! They have the worst customer service, I want to talk to a human BEING, not a [Edited: "Language"] robot. [Edited: "Language"] My son is missing school because of your [Edited: "Language"] service!!! [Edited: "Inflammatory"]
XfinityJohnG
Official Employee
•
1.2K Messages
1 month ago
Thank you for reaching out to us here @user_973q70. I will be happy to look into any service issues from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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