Visitor
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1 Message
Text Message About Collections for Cancelled Account
I received a text this morning about my account being sent to collections, however I deactivated/cancelled my xfinity account in May 2023. I'm unsure if this text was spam or an error on xfinity's end.
EG
Expert
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121.4K Messages
6 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMartyR
Official Employee
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3.7K Messages
6 days ago
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the ""Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
How to: Direct messaging within the forum
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