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user_piilry
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Visitor

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8 Messages

Thursday, August 14th, 2025

The assistant keeps saying my moden and internet is in progress but it’s working

The assistant keeps telling me my moden and internet rest at is in progress when it’s not. I just want to speak to a person. I’m getting nowhere with the automated system. Please, I’m am so upset and this is stressing me out. 

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27 days ago

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user_piilry

Visitor

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8 Messages

27 days ago

I desperately need to speak to a live person please. The assistant is of no help. 

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XfinityAlfonso

Official Employee

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2K Messages

Good Morning user_piilry, thank you so much for taking the time to reach us here via our Xfinity Forums. This sounds like a headache of a situation, but we are here to help. If the modem is online, this is likely an issue with the Xfinity App itself. Can you try uninstalling/reinstalling the application? 

 

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27 days ago

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user_piilry

Visitor

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8 Messages

This happens when I call 1-800-xfinity. 

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27 days ago

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XfinityVianney

Official Employee

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2.4K Messages

 

user_piilry, To confirm, have you uninstalled and then installed the app again? Also, If you log in to the website directly via a web browser, does it always reflect the same thing?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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27 days ago

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user_piilry

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8 Messages

Yes it does. Same thing

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27 days ago

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XfinityVianney

Official Employee

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2.4K Messages

 

user_piilry, Thanks for following up. I completed an account refresh of your profile. Can you clear the cache and cookies on your browser and try once again? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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27 days ago

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