Visitor
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2 Messages
the cable wire is down, automated system tells me I can't report it whole there's an outage.
The wire is visibly down and in the bushes. I need to report it. The artificially stupid service system won't let me report this while there is "an outage". the tree that took out the electrical wires also took out the cable.
This takes bad customer service to a whole new level.
XfinitySeth
Official Employee
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1.2K Messages
3 hours ago
Hey there user_qf8aat! I know there are a lot of places out there getting hit with some crazy weather, so I appreciate you finding the time to stop by to report this downed line! Despite any area-wide interruption taking place, we still want to be made aware of issues like these as soon as possible to ensure they're properly addressed. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be happy to make sure our local teams are alerted of the lines 👍
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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