Good Morning, @user_si2f6i! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I do apologize about the mail forwarding address not being accepted. If the new address is not within the domestic US, it would not be accepted. We would be more than happy to help with updating the address if it fits the criteria, please send us a DM.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
XfinityAdrienne
Official Employee
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1.6K Messages
20 days ago
Good Morning, @user_si2f6i! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I do apologize about the mail forwarding address not being accepted. If the new address is not within the domestic US, it would not be accepted. We would be more than happy to help with updating the address if it fits the criteria, please send us a DM.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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114.1K Messages
20 days ago
Concern moved here to the Customer Service help section.
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