1 Message

Wed, May 25, 2022 5:39 AM

The pedestal for Xfinity

A contractor from Xfinity replace the pedestal in my yard turn up the ground and has not been fixed. have been  calling and complaining and been getting the run around .the pedestal and new fiber optic have been replaced and my yard is still  messed up. Every disappointing Terrible customer service. 

Mr. Ortiz 

Official Employee


594 Messages

1 m ago

Thanks for taking the time to reach out to us regarding your pedestal replacement and your yard damages. I would love to look further into this for you. Can you please reach out through direct message with your first and last name, name on the account if different and service address?


To send a direct message:

Ensure you are first signed in, then you will see an icon at the top right of your page. 
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

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