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user_oq1mg1
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Visitor

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1 Message

09/15/2026 7:23 PM

the same thing over and over, endless bots and broken links

I am trying to complete a change of ownership / disconnect request for my Xfinity account, but the submission link in my email is not working. The "Click here" button and the form links fail to load.
Could you please generate and send a new, secure upload link to my email? I have all the required government IDs and consent forms ready to upload so we can complete this within the 30-day window.
Thank you!

Question

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Updated 

7 days ago

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XfinityJeniece

Official Employee

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4.4K Messages

7 days ago

Hey there, @user_oq1mg1, thanks for reaching out through Xfinity Forums. We would be happy to help you with making changes to the ownership of your account. We can send a new link to your email for those documents. If you can please send us a direct message with your full name and your full address.

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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