Visitor
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4 Messages
The worst company/experience
When I did a 2 year contract the agent assured me that all South Florida is serviced by Comcast/Xfinity. Turns out is not , so I had to get new service provider and cancel Comcast. A month later I got charged 220 dollar early termination fee. I spend over 20 hrs on the phone and all the minions were saying the same thing that no matter what the agent said I will have to pay the fee. I can do only 3$ a month. Will never use their service again..after 15 years. And I'll make sure that none of my buddies will use their service . I already got 2 of them to switch over Att fiber. Better and cheaper.
XfinityNatalie
Official Employee
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166 Messages
3 days ago
Hi there user_h2bxq9, thanks for posting on our XFINITY Community Forum regarding your previous experience. We truly would love to turn your experience around and help provide a positive outcome to your remaining concerns from the former account. If you reconsider your decision, please feel free to direct message with your full name, the name listed on the account (if different), and the address associated with your former account. I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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