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user_6nwdd6
1st Topic

2 Messages

Wednesday, March 19th, 2025 4:36 AM

The worst customer service in the world

I have been trying for hours to get a live agent to speak to me on the phone your computer will not connect cannot talk to a live person constantly wanting to text me instead of talking to me I want to talk to a human. I pay my bill every month on time I've never ever been late and I expect that when I need services they should be available you can't even have a human answering the phone or coming to the phone or anything you want to text constantly this is [Edited: "Language"] and I cannot stand it I'm not dealing with this frustrating [Edited: "Language"] anymore. I'm shopping for other internet services right now I will not be paying into you treating people like they don't matter.

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Updated 

28 days ago

 • Edited

25

1

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XfinityPeterH

Official Employee

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1.8K Messages

1 month ago

 

user_6nwdd6 

I understand how frustrating this experience has been for you. It's important to speak with a live agent, especially when you've been a loyal and timely customer. Your feedback is invaluable, and I want to help resolve this issue for you as quickly as possible.

We're here to assist you directly through this platform. Please let me know more about the issue you're facing, and I'll do my best to address your concerns promptly.

Thank you for your patience and for being a valued customer. We appreciate your loyalty and are committed to improving your experience with us.

 

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user_6nwdd6

2 Messages

No and the agent that it took hours to talk to was rude as well. I'm so sick of people thinking this kind of treatment is ok. Without us customers you wouldn't have a job!! Just do better people!?

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28 days ago

0

XfinityBillie

Official Employee

 • 

3.3K Messages

 

user_6nwdd6 This definitely isn't the customer experience we want for our valued customers and we would be more than happy to take your feedback on the interaction with the agent, as well as make sure that all your questions and concerns have been fully resolved. Please send us a DM to Xfinity support with your full name and address to get started. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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28 days ago

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