The worst customer servise you will find

@XfinityAlfonso​ 

While i appreciate this response, being in a random chat with xfinity support isn't helpful. I tried this several times in the past and tonight and had technical issues which is why I called xfinity's support phone line. Which should have been helpful, but wasn't.

If you have the contact information for a specific PERSON I'd happily reach out. But given the poor track record of your automated and technology based systems I won't be doing that. If a human representative wants to speak with me and provide a contact number or email i will reach out to solve my ongoing concerns, but this response doesn't encourage confidence that a human will able help me and that i'll be directed at yet another failing computer system. 

@user_l84te8 We can understand your reluctance to connect with us by Direct Message. I can assure you we are human representatives from the Digital Care Team. If we may assist, please send us a Direct Message with your full name and service address. We look forward to your message.

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

@XfinityLinda​ 

Again, no. I won't be doing that. 

Please provide the contact information for a real person working in customer service, or have them reach out to me directly. 

Continuing to pressure me to use your automated computer systems feels inappropriate when I've told you "no" several times. I want a real person to speak to, not a random person thought a computer who could be AI for all I know. 

Trying to force customers to speak through technology when they want to talk to a real human feels counterproductive. Hire more real people and this won't be issue. 

@user_l84te8 I apologize. We are the Digital Care Team, and we work on this platform to assist Xfinity customers with billing and service issues. If you choose not to get assistance through here, that's not a problem. You can visit a Xfinity Store near you. You may find one here: https://www.xfinity.com/local/index.html, and I would recommend scheduling an appointment. Otherwise, you would have to call Customer Service at 1-800-266-2278. You have to follow the prompts to be directed to the correct agent for assistance.

I did this earlier which lead to my post here. The prompts directed and the people you have answering these systems is the issue becuase they seem to be providing inacrutate information like i experienced tonight. 

If someone higher up in customer service could contact me that would be appreciated, so I'm not continued to be direct in these endless circles. Because it appears to me that these departments don't talk eachother, and i would like to speak to someone who can see the whole of the issue here.