Visitor
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1 Message
The worst experience ever...
I've never in my entire life been so frustrated at a company. [Edited: "Inflammatory"]
I've been paying for the most expensive plan they have and the Internet still [Edited: "Language"]. They sent a technician out who told me to get a new modem. I did that and the Internet still [Edited: "Language"]. I can't even get another technician without them charging me a 100 dollar fee.
I'm fed up...
XfinityJustinM
Official Employee
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583 Messages
25 days ago
Hi @user_06s13n, we're here to help. There could be a plethora of pain points, but I will say our technicians do have a greater view of things. Never hurts to grab a second opinion, let's figure out what is going on. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.👍
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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