1 Message
There is an orange cable that appeared in my yard
There is an orange cable from the Comcast box that appeared in my yard.
I do not know if this is an illegal tap or a legitimate connection.
In either case, please send someone to bury the cable properly before someone trips on it.
XfinityKei
Official Employee
•
1.1K Messages
3 days ago
@user_bw6qhb Thanks for bringing this line to our attention. You're with the right team that can help! We can also have someone come out to check and bury that line.
Can you please direct message me your first and last name along with your full service address so that I can assist.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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