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user_pzi51p
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2 Messages

Saturday, February 21st, 2026 11:37 PM

They don't care about their customers

Xfinity is charging me $104/month for internet and Peacock, while advertising a $50/month deal for the exact same service. When I pointed this out and asked to receive the same pricing as an existing customer, I was hung up on by customer service. It very clear that Xfinity prioritizes new customers over loyal ones. I guess, thank you for making my decision to switch providers an easy one.

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Updated 

13 days ago

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XfinityNatalie

Official Employee

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609 Messages

14 days ago

Hey there, user_pzi51p! We appreciate you taking the time to reach out to our XFINITY Community forum. Introductory offers give new customers a chance to try our services at a discounted rate. Each person receives one according to the availability at the time of their onboarding.

We value our existing members too, and we often have special deals for you as well. Have you logged into our awesome XFINITY Plan Builder to see what promotions you are eligible for today?

 

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user_pzi51p

Visitor

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2 Messages

@XfinityNatalie​ 

Again the fact that new customers get to try your service at a rate discounted by existing customers confirms my point.

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13 days ago

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XfinityMarshante

Official Employee

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955 Messages

Hello @user_pzi51p, We completely understand how appealing new customer promotions can be, and it’s important to us that our loyal customers feel just as valued. That’s why we offer great promotions for long-time customers, along with access to our Xfinity Rewards program.

As a member, you receive complimentary perks and gifts as our way of saying thank you for your continued loyalty. And the longer you’ve been with us, the better the rewards become. It’s one of the ways we show our appreciation for your commitment over the years.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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13 days ago

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