They will not fix my line after 2 techs and a maintenance ticket.

I'm sorry but you guys are about to loose a long time customer because you are failing me hard. 
I get 2 techs out here during the week and the 2nd one said the first one should have set up a ticket for the maintenance crew to fix the line because it's not at my home address. 
I get a text saying it looks fine. 
Look if I want my internet to only work fine when it's not raining then I'd get star link or use them carrier internet thing. 
Sure the modem connects but the t3 drop outs causing my audible connection monitor to notify me to find that my game is about to crash is just mental warfare. 
If you want to be known as a best effort provider then fine I'll chalk you up to it and wait on att fiber who is installing lines just down the road. 
Dial up was more stable than the 1 hour before the next hiccup. 
The 2nd tech actually climbed the pole and confirmed it's not my house. 
After I was gas lit to just buy another modem. Which I feel if my old was was bad you guys drove it into the ground with the bad signal and driving the signal up past 3.1 spec. 
Way to just be garbage comcast!