Visitor
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1 Message
Thinking about cancelling
I have a 13-year-old router that disconnects every night at midnight and at 2:30 a.m. I'm a person that stays up through the night doing estimates and quotes and it's extremely frustrating after speaking to Xfinity over the phone they pretty much told me that if I wanted a new router I was going to have to pay more. And since my bill is $245 a month with the data cap is absolutely insane when you can get bright speed to the same address for $70 a month unlimited internet 500 gigs and a phone line included all into that price. They don't offer a television package but YouTube live does since bright speed would be unlimited internet and fast and a router that is on a Wi-Fi 7 signal not a Wi-Fi 4 which is what are current router is. Now I'm not expecting you to bring the total of my bill down to what the other service would offer which would be $120 for all three services in total but for as long as I've been a customer I would appreciate a decent offer of lowering services. I think I've been with you for over 10 years now and would hate to leave but you're making it difficult whenever I've been told to stick with a router that has no cyber protection receives no updates but yet the person that we spoke to infinity over the phone told us that we'd have to pay more to get another router.


XfinityJanelle
Official Employee
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2.1K Messages
12 days ago
Hey @user_ml7v6d , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out concerning your account billing. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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