This company is just AWFUL

I have had two instances where I have been [Edited: "Language"] by this company. The first time I had to upgrade my phone because my old phone kept dropping connection and no one at Xfinity could figure out why (it was a "it's not us, it's Android" situation - plot twist- it was Xfinity). I decided to try an Iphone after years of being an Android user, decided it wasn't for me after all, and wanted to exchange it after 2 days of using it. I went to the store to see if they had my phone in stock, said they did, and planned on doing the exchange in-store. Well, it as a difficult task, the customer service rep was bothered by helping me and, since he had issues doing this on his tablet, he had to call the support line. She did the exchange and the purchase of the new phone, however, she did not take into account the current sale price (at the time) which was $25 a month for 2 years. I figured this out afterwards, called customer service, and they PROMISED it would reflect on my next bill. It did not. I called again, explained the issue again (because why put notes in the system if no one is going to read them). They said they would credit my account the difference each month and apologized. Next month rolls around - no credit. I called again, explained again (because - notes), got some "we can't go back and change the price" story and was told I would have to call EVERY MONTH to get the credit. They couldn't just apply a CREDIT to my account without my permission each month. That doesn't even make any sense. So, I got screwed and paid almost full price for the phone.

The second time (and most recent)- I contacted Xfinity to find out what modems would be compatible with my internet plan so I could buy one and not rent one. That chat turned into a "We have an AMAZING deal for you" which I was weary of. He said he could drop my monthly bill by $50 a month for the next 5 years, include a free modem, and a smart watch, with an internet plan change. I said no at first. I didn't want the change to effect my tv plan - we had a legacy plan. He said it would not (the first lie). I reiterated everything he said (via chat so in writing) and confirmed my services WOULD NOT CHANGE. He said correct. I asked why I had to get the watch to get the deal. He said it was part of the deal. I said I didn't need it or want it. He said it was the only way to get the deal (Second lie). He then reviewed the costs. Suddenly, there was a monthly payment on my mobile plan for the watch. I asked why. He said, because my plans are separate, the savings would reflect on the internet bill even though there is a payment on my mobile plan for the watch. I said I didn't want to do the changes. "BUT you're saving over $600 throughout the course of this plan!" I reiterated one more time, will my current plan be effected - he said no it will not (lied again). I downloaded a copy of the transcript so I have proof of this entire conversation. I just had this feeling I was getting screwed. 

I received an email from Netflix stating my tv provider changed plans and that Netflix was no longer included and I now had to pay the monthly fee directly to Netflix. I contacted Xfinity. I told them what was said. I told them I didn't want the stupid watch and I didn't want my plan to change. They said I approved it. I did not. I authorized the modem and the stupid watch. I did not authorize a change in my plan. He told me my plan would not change. I was transferred to loyalty. I explained (again). She said she wasn't going to read the transcript and offered me a small one month credit. I told her that, even though there is a "savings" on my bill, I am still stuck with a watch payment (that I did not want) and now an external bill for Netflix - so where is the savings now? She said I could return the watch since I was within the return window. I said "that will effect my savings, per the other agent who sold me this bull plan" She said nothing will change on the other bill because the watch is on my mobile plan. While I don't believe her, I am not paying for a watch I never wanted in the first place so I am returning it regardless.

Moral of the story - Xfinity is full of people just lying their way into your wallet. I am so [Edited: "Language"] about everything and these "LOYALTY" agents don't do a [Edited: "Language"] thing to work with you. The stores are no better. It's disgusting how these companies treat any of their customers.