This is RIDICULOUS

Hello, @user_lvoy2h! Thank you for taking the time to post your service and billing concerns here, within the Xfinity Community Forum. I'm very sorry to hear about the trouble you've had, and I'd love to see what our Digital Care Team can do to help! While the best place to start is the Xfinity App and/or our Support Center regarding interruptions and estimated times of restoration, we can also take a closer look at things to see if we have any additional information. We can also review the account for credit/adjustment once it is all resolved (we definitely want to get your service fully working properly first). Could you please send our team a direct message to continue?

How to send us a direct message:  

1. Click "Sign In" if necessary.  
2. Click the "Direct Messaging" icon.  
3. Click the "Start new conversation" (pencil and paper) icon.  
4. In the "To:" line, type "Xfinity Support".  
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line.  
7. Type your message in the text area near the bottom of the window.  
8. Press Enter to send it.  

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!