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user_u2a0qd
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Friday, July 24th, 2026 9:55 PM

ticke status

on July 20th spoke w/ a xfinity rep. ticket # [Edited: "Personal Information"]- please provide status regarding this ticket to [Edited: "Personal Information"] account
 
Xfinity account number:
  Ending in [Edited: "Personal Information"]
 
 
send update to my email: [Edited: "Personal Information"]

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8 days ago

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user_u2a0qd

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8 days ago

waiting for xfinity response to my ticket issued on July 20,2026 ...

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XfinityJeniece

Official Employee

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4.2K Messages

Hey there, @user_u2a0qd, thanks for reaching out through Xfinity Forums regarding your ticket status. I would be happy to take a look at your ticket to provide you with an update. Please send us a Direct Message with your full name and your full address.

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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