Tier 3 support Provisional IMEI Mismatch on BYOD S26 Ultra - Diamond Member Assistance Requested

Hello,

I am a long-time Diamond Member with multiple Xfinity services (Internet, Mobile, and TV). I recently purchased a factory-unlocked Samsung Galaxy S26 Ultra directly from Samsung.com and activated it on my existing mobile line.

I am experiencing a Provisional IMEI Mismatch in the Xfinity Mobile system. Even though the phone is active, the device information on my account is incorrect.

Actual Device: Samsung Galaxy S26 Ultra, Sky Blue, 512GB (Unlocked).

System "margin: 0;">Steps already taken:

I visited a physical Xfinity Store where the representative moved me from a physical SIM (from my previous S25 Ultra) to an eSIM on the new S26 Ultra.

The store representative confirmed the mismatch but stated their system could not manually override the placeholder data.

I have spoken with phone support multiple times, but the agents were unable to open a technical ticket to update the IMEI database with the correct storage and color specifications.

Since I have the 512GB model, I want to ensure my account reflects the correct device for insurance and future trade-in purposes.

Request: Can an Official Employee please open a Tier 3 Technical Ticket to "whitelist" or update my IMEI entry in the master database so it reflects the correct 512GB Sky Blue specifications?

I am happy to provide my IMEI and account details via Direct Message once an employee responds to this thread.

Thank you for your help.