Visitor
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1 Message
Tired of the run around
Just someone to fixmy outside line that came down in a storm last month along a BGE line. BGE fixed their's but no Comcast. I reported a line down but no response other than messages that someone would email.i pay a lot of money every month but they may not be getting any until my service is up.
XfinityJustinM
Official Employee
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291 Messages
30 days ago
Hi @user_u94wjh, thank you for bringing this to our attention. It sounds like you experienced a pretty mighty story, but I am glad to hear that you are still holding up fine. We can certainly get right on top of this to make sure that your line is repaired. If you could please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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