1 Message
To talk to person
Go to app and message customer service when they send message service has been suspended with the bill showing. Type cancel service and a prompt to "chat with agent" click and wait for agent!!!
1 Message
Go to app and message customer service when they send message service has been suspended with the bill showing. Type cancel service and a prompt to "chat with agent" click and wait for agent!!!
XfinityArmand
Official Employee
•
1.9K Messages
1 month ago
Thank you so much for taking the time to reach out to Xfinity Support @user_6fwf47! We are so glad to hear from you and want to help in any way that we can with your account. No worries! You have reached out to the right team to get things squared away. So that we can get started, please feel free to shoot us a private message with your details.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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