Visitor
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1 Message
Too big to care- poor customer support
It has been over a month with many calls to Comcast and in person which has not been proven to be helpful.
Intermittent loss of email account that NO ONE AT AN INTERNET COMPANY cannot figure out.
Many hours on the phone with people who read from a manual instead of listening to the customer. A clear sign that the company is too big and profitable therefore senior leadership no longer cares about the consumer or the product they sell.
After 18 years I will be switching to another company.
Lore
XfinityJohnG
Official Employee
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2K Messages
6 days ago
Thank you for reaching out here @user_r4gyeq. I would be happy help you with any email service issue from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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