Totally dissatisfied with xfinity mobile. who cares?

I have repeated the same series of events for months, to people in person and people in farflung places such as Egypt. Never anyone in the US who might be responsible for the programs that seem to be developed with one purpose, that is to extract a certain amount of money from a customer regardless of what is being provided or not. Reception in our home is only reliable in one location. Important calls drop. I have 3 lines on the account, I only want two. I am paying for a phone that started out as a promotion, I extended our contract two years, I got a Samsung A36 in return. Until I questioned the third number that was assigned when I got the phone, and was paying $30 a month for. for nothing. There are only two numbers on our account, both 425 area code. I have no idea why there is a third number. Plus I am now paying for what was supposed to be a free phone, in exchange for the two year contract. I have been trying to get a stable predictable bill without any unasked for extras, as soon as you credit me for something I have legitimately requested, the next bill is higher than that last, as if you've got to recoup some money from me. Not transparent, often dishonest, rarely understandable, your in store people are trained to mislead, even present false information. I am so tired of comcast, not sure if any of the others are different, but cripes, we don't even have reliable phone and internet. I'm done as soon as I can get out without having you fleece me anymore

Thanks for sharing your concerns. We'd be happy to escalate this over to our Xfinity Mobile Executive team for further assistance. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

What is the number [Edited: "Personal Information"] doing on my account. Does it exist only so you can justify charging me $16.66 monthly for a phone that was said to be free? Am I being lied too? Does someone get a commission for executing this ploy?

We would be happy to assist you from here with any issue. I will need the account information with a direct message in order to answer any questions about your service or account.