Visitor

 • 

2 Messages

09/19/2026 3:56 AM

Trade in device

I can trade-in an iPhone from Boos mobile

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Selected Oldest First

Official Employee

 • 

3.3K Messages

3 days ago

 

user_efuahh Hi there! Thanks for showing interest in our Xfinity Mobile service and we are happy to work with you to get you set up. What new device did you have your  eyes on?

 

Visitor

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2 Messages

I’m interested in 18 pro Max 256gb

Official Employee

 • 

3.3K Messages

Great choice, let us transition to a DM and get your account verified so we can work on this! Send us a DM with your name and address to get started. 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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