Phiet, Sorry to hear your link is not working for your return label. That would be frustrating, and we appreciate you stopping in, so we can help. Are you by chance getting an error when you attempt to access the link if not could you let us know a little more about what happens with the link?
Thank you for the information @Phiet. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary • Click the "Direct Message chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window, please add your full name and address • Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Happy to hear you were able to get this issue resolved, @Phiet. Let us know if you need anything else in the future. We are here to help 7 days a week! Have a wonderful rest of your night!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAmandaB
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