Visitor

 • 

1 Message

Tuesday, September 1st, 2026 8:38 PM

Transfer my service

I need to transfer my service from Jersey city to Brooklyn. Can I take my existing box

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Selected Oldest First

Expert

 • 

120.4K Messages

1 hour ago

Concern moved here. 

Official Employee

 • 

1.5K Messages

1 hour ago

Howdy user_o7ibjm 👋 Congrats on your upcoming move, and thank you more than anything for taking us with you on it! We know moving can put a lot on your plate, so we'd love to make moving your services one of the easier parts. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we'd be happy to help with your service transfer 👍

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

 

You can see how to send us a direct message here,

How to: Direct messaging within the forum | Xfinity Community Forum

 

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