Visitor

 • 

1 Message

09/27/2026 3:51 PM

Transfer service and customer service lied


Hello my name is [Edited: "Personal Information"] I have had service for over 2 years and was looking to move to Placerville ca. Placerville has difficult service areas so I wanted to confirm that I could transfer service to [Edited: "Personal Information"] because I didn't want to get into another contract and pay a lot more to another provider. I called and an agent said that I could get service at the address so I went and signed a rental agreement. Then I called back a few days later to make the transfer and a new agent said that I could not get service transfered. I'm very angry! I called and spoke to a supervisor and they contacted construction department and called me back saying that it would cost me $8000 to get Xfinity service to the address. This is completely ridiculous! The address is less than 1 mile from an Xfinity store and the agent lied to me and now Im stuck in a rental agreement with no Internet service. I would have looked for another place to rent where I could transfer service. Thank you in advance. Please respond as soon as possible.

Oldest First
Selected Oldest First

Expert

 • 

121.6K Messages

3 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

 • 

2.6K Messages

2 hours ago

 

user_6nezy8  Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page.
 
 Here are the detailed steps to direct message us:
 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "Start new conversation" (pencil and paper) icon
 • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message
 
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….

 

forum icon

New to the Community?

Start Here