Tried to change internet plans and ended up created a second account.

user_v7y6qb Hi there! Thanks for reaching out and bringing this to our attention here on our Xfinity Community Forums. I can definitely understand why seeing a second active account at the same address would be concerning.

I'd be happy to take a closer look at what's going on and see what options are available to get everything corrected. In many cases, we're able to review the accounts, determine why the duplicate account was created, and work toward getting the services set up correctly. To get started, please send us a Direct Message with your full name and service address. Once we have that information, we can review both accounts and work with you on the best path forward.

 

We'll keep an eye out for your message and look forward to helping get this sorted out for you.

 

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum