Trouble getting service installed

Question

I’ve been bumped three times in a week for new service installation and no one at Xfinity seems to be able to help me. They keep scheduling me for 3-5 pm and telling me it’s all that’s available. No end in sight.

EG · Answer

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityMartyR · Answer

user_vl3e8f Thank you for reaching out! I do apologize you've been rescheduled multiple times for service installation. Repeated reschedules can happen when additional work is needed before service can be installed, or when the appointment requires a technician or crew with specific availability. The installation may require outside plant, construction, line extension, or cable drop work before the technician can complete the install within your home.

Customer Service

user_vl3e8f

Trouble getting service installed

EG

XfinityMartyR

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