TROUBLE PAYING BILL WITH LINK

The link doesn't work. The chat doesn't work. The assistant doesn't work. The login says neither I nor my husband can even make a payment (it says neither of this has the right to do so). We just want to pay our bill. We need a person to call us ASAP.

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XfinityQue

Official Employee

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166 Messages

7 days ago

user_q8tspa, Hi and thanks for reaching out. I understand paying your bill is important. I am not sure what link does not work, but have you tried processing the payment within your account? You should be able to make a payment. Visit here to make a payment.

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user_q8tspa

Visitor

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2 Messages

That's why we were so frustrated last night. We were unable to pay it logging in either. The system said neither of us, the only 2 people with access to the account, was the primary and therefore no one was able to pay the bill. And your ridiculous AI chat system just took us in circles. After 1.5 hours on the phone with chat, we *think* we finally reached a person who was able to accept our payment. But it took. 1.5 hours. That's ridiculous. You should always have the option to talk to a person. ALWAYS. And it's no where on any of your sites.

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7 days ago

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XfinityEva

Official Employee

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2.1K Messages

Thank you for giving that a try! I apologize for the time it took to get that payment going but if you do keep experiencing any issues logging in, please let us know here. You should also receive an email notification to confirm your payment.

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7 days ago

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Customer Service

user_q8tspa

TROUBLE PAYING BILL WITH LINK

XfinityQue

user_q8tspa

XfinityEva

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