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user_bw0ceu
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3 Messages

Saturday, March 8th, 2025 7:29 PM

Trouble with Xfinity Hotspot WiFi

I can see the hotspots but can not connect. On my laptop it says I am connected with “No internet, Open”. On my laptop I am connected but it won’t bring up the sign in page.

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Question

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Updated 

27 days ago

 • Edited

32

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XfinityRichard

Official Employee

 • 

1.8K Messages

2 months ago

Hi there, @user_bw0ceu  I'm very sorry for the trouble you are experiencing trying to use the Xfinity Hotspot. Thank you so much for your time and patience. If you can see Xfinity hotspots but your laptop connects with "No internet, Open" and doesn't bring up the sign-in page, try forgetting the network and reconnecting, or use the Xfinity app to connect securely.-Richard

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user_bw0ceu

3 Messages

@XfinityRichard​ I have tried that a few times but it is still not working 

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1 month ago

0

XfinityMartyR

Official Employee

 • 

2K Messages

 

user_bw0ceu Are you able to connect any other devices to that Xfinity hotspot? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

0

user_bw0ceu

3 Messages

No. None of my devices will connect 

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1 month ago

0

XfinityMartyR

Official Employee

 • 

2K Messages

 

user_bw0ceu That particular Xfinity WiFi hotspot may not be connecting to our network for some reason, especially if all devices will not connect. We can take a closer look at your account, to ensure there are no issues with your ability to connect to the Xfinity WiFi hotspots. Please send us a direct message. 
 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

1 month ago

0

user_3hyy9w

2 Messages

I don't know where the direct message icon is supposed to be

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27 days ago

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