TRULY MAD AT COMCAST [Edited]

For someone that depends on your service to be able to work from home your service is no longer reliable. -3- days of outages and ZERO explanation as to the cause. No estimated restoration time.   As a Network Operations Tech of 30 years with a major telco - this is completely unacceptable.  Not having a process in place for a customer to be able to speak to a human customer service representative defies the very concept of CUSTOMER SERVICE.  What Comcast has done is create an AI buffer that presents itself as an arrogant representation of the company.  Having a statement stating “you are working to resolve the outage as quickly as possible” and providing no avenue to get details as to when to expect restoration nor at the very least sending even automated MEANINGFUL updates on progress - only makes matters worse and sets the stage to just further disenfranchise and infuriate your customer.  Comcast is no longer the only game in town.  And this “outage” and more over the lack of updates or ability to speak to a representative only makes the decision easier to move to another provider.   What a way to treat a loyal customer. Bottom line - I am the definition of disappointed and infuriated.  Comcast has mastered conveying that it could care less about it’s customer base without actually coming out and actually stating it.  Your actions as a company speak volumes as to how important your customer is to your bottom line.