Visitor
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3 Messages
Trying to cancel my landline
Hello customer support. I have attempted to cancel my landline via chat. That did not work. I am deaf so I cannot talk on the telephone. Please help me cancel my landline. Thank you.
Visitor
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3 Messages
Hello customer support. I have attempted to cancel my landline via chat. That did not work. I am deaf so I cannot talk on the telephone. Please help me cancel my landline. Thank you.
Accepted Solution
XfinityKei
Official Employee
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2.2K Messages
8 days ago
Our team can help you with making changes to your account as well as getting you in touch with our awesome accessibility team @user_3jz0al here's a link with more information https://www.xfinity.com/support/articles/accessibility-services
Can you please direct message me your first and last name along with your full service address so that I can assist.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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Accepted Solution
XfinityAlfonso
Official Employee
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2.3K Messages
3 days ago
0
user_3jz0al
Visitor
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3 Messages
8 days ago
I don’t see any way in this forum to send a direct message to customer service. Please tell me how to do that.
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EG
Expert
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115.7K Messages
8 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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