Trying to find agent

I will answer your question but then please answer mine. There are a few issues. 1. Unable to reach Customer Service or chat, went to social media. Social Media Rep was told NUMEROUS times to stop contacting me. They continued to contact me and even said they will continue to contact me. I need that conversation reviewed.  2. On July 31st Rep took my bank acct number, told me a refund was sent to my acct, PROVIDED ME WITH CONFIRMATION NUMBER, and was told today that that was not true.  I need that call reviewed. 3. Today I tried to resolve this ongoing issue. I was told I was being transferred to Disconnection DEPARTMENT and was transferred to a 3rd party.  Not a department at all.  I am desperately trying to end this horrible relationship with Xfinity.

So, the only person who ever took the time to review a past call and actually listen to me was the Rep from Corp Office in Philadelphia. As my initial post stated, I am looking for him so I can end this nightmare. 

Hi @user_hlh392. Thank you for visiting our Xfinity Forums Community support page. We greatly appreciate you sharing your experience with us regarding you recent interactions and account. While we may be unable to get you in contact with someone specific, we will be more than happy to submit your feedback and review the account, billing, and services. 

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