Visitor
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1 Message
trying to get new install cable buried
xfinity sent me email stating cable would be buried 3-31-25 never showed. called xfinity last week and was given a new work order [Edited: "Personal Information"] but no date for completion . I live in condo complex and starting to receive complaints. I worry when the spring clean up crew comes they will cut my line and I will have to go through the whole process again. when will cable be buried.
EG
Expert
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109.8K Messages
11 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPaula
Official Employee
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1.4K Messages
10 days ago
Hello, @user_66c82d I understand how having this issue resolved is very important to you, to help you further with this issue do you mind sending a direct message with your name and address?
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
@EG Thanks for moving the case over for our assistance!
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EG
Expert
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109.8K Messages
10 days ago
@XfinityPaula YW ! It's my pleasure !
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