New Poster
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4 Messages
Trying to switch my current plan to a 2gig unlimited data 5yr price guarantee plan and running into issues.
I'm trying to change my current plan to the 2gig 5 year price guarantee. When I get to the very end of the order on the website, I get this message I've attached down below. The problem is I recently had surgery on my throat so it's very difficult for me to talk so calling support is out of the question. I tried chatting with a live agent and they were able to send me a link to confirm the order but than they said they are running into technical difficulties and can't process the order at the moment. Is there any other way I can get my current planned changed that doesn't require calling it in? I wanted to add that I can see the confirmation screen flash for a brief second before I see the message below. I have tried clearing out my cache and various browsers but same result.
XfinityJohnG
Official Employee
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2.3K Messages
5 days ago
Thank you for reaching out to our team here. I can definitely see about getting that order set up for you from here. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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