Visitor

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5 Messages

Monday, December 22nd, 2025 3:59 PM

TV Apps

My TV apps stopped working: peacock, Prime, Tubi, Freevee, etc. each of them will open, but when I try to view a show, it won’t open that selection. 
Help!

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Visitor

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5 Messages

11 days ago

The TV apps on my screen don’t work. Prime, Tubi, Peacock, Freevee, etc. Each app will open, but when a show is selected, it cannot be viewed, nothing plays.

HELP!

Note: This comment was created from a merged conversation originally titled Tv app help

Official Employee

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518 Messages

11 days ago

Greetings @user_ewr0cg, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the apps, but you have come to the right place for assistance. When you try to view content in one of the apps, do you get an error?

Visitor

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5 Messages

There was no error showing. 

Official Employee

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500 Messages

What make/model are you currently using to try loading these apps, user_ewr0cg?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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26 Messages

10 days ago

@user_ewr0cg Have you attempted to unplug the power cord to your TV for about 30 seconds and then plug it back in? I had this issue once and that seem to resolve it.

Visitor

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5 Messages

This worked , unplugging. 

Official Employee

 • 

3.8K Messages

 

user_ewr0cg Awesome, we're glad to hear that helped to resolve the concern. Just to confirm, you are able to access all the apps now?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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