user_8mvbuz - Oh no! I know I enjoy my shows so we definitely want to help troubleshoot your TV as quickly as possible! Have you checked the Xfinity App, and/or Status Center to see if it's a reported service interruption impacting your area? While rebooting your equipment did you also check the cable connections on the TV and also at the wall plate to ensure everything is nice and tightly connected?
user_ii4d5b, I appreciate the updates. When the cable box attempts to connect, do you see any error messages or codes on your screen? Did you have a chance to check the Status Map for any issues being reported nearby? Any other services, like internet, that are showing issues as well?
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XfinityThomasA
Official Employee
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2.3K Messages
6 months ago
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user_ii4d5b
1 Message
13 days ago
Tried rebooting twice. Cable tv not connecting
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