Tv not working for 2 weeks

Xfinity sent a text saying “upgrades were done in my neighborhood “. Ever since that day on 9/11/25, my tv service has not worked. I called customer service, went in to the local store and changed boxes, and had a tech here. It is still not fixed. The tech said he has contacted his supervisor to get the “outside” people to look at the box. The Supervisor said those folks “dont care”. So, i will be forced to cancel my service, although i am trying to stay!

any Help????

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user_vy46co

Visitor

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3 Messages

1 month ago

Either i get code XRE-03059 or picture is so pixilated i cant watch.

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XfinityChristy

Official Employee

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2.4K Messages

user_vy46co Thank you for reaching out via our Xfinity Community Forums and sharing your experience. I am so sorry to hear that you're still having issues with your TV service, especially after a technician visit and a box swap. I understand why you would be considering canceling, but I want to do everything I can to help. I'd be happy to review your account, look at the notes from the technician, and escalate this to the right team to get your service working correctly. Please send me a direct message with your full name and the address on your account so I can get started.

To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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1 month ago

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user_vy46co

Visitor

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3 Messages

Ok, done! Thank you, i need an advocate! I am trying to stay not leave!

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1 month ago

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EG

Expert

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114.1K Messages

1 month ago

The concern is not "Community Knowledge Base" related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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user_wdn79u

Visitor

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1 Message

Pixilation on many channels and XRE-30509 code

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20 days ago

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XfinityRichard

Official Employee

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2.5K Messages

Hi there, @user_wdn79u I'm very sorry for the inconvenience you are experiencing with your service. You came to the right place for assistance. Just so we can cover all the troubleshooting steps, have you tried unpluging your box from the electrical outlet for about 1 minute and then plugging it back in?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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20 days ago

0

Customer Service

user_vy46co

Tv not working for 2 weeks

user_vy46co

XfinityChristy

user_vy46co

EG

user_wdn79u

XfinityRichard

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